As the national distributor for Volvo Construction Equipment, CJD Equipment is committed to providing the very best aftersales support, ensuring smooth operations for farming businesses
When purchasing machinery, aftersales support is integral to ensuring maximum customer satisfaction and operational efficiency.
For farmers choosing to invest in a piece of Volvo Construction Equipment, they not only acquire premium machinery, but also gain access to a robust aftersales service network meticulously designed to keep their operations running seamlessly.
As the authorised dealer for Volvo CE in Australia, CJD Equipment sets the gold standard for aftersales excellence, delivering exceptional support for Volvo CE’s products.
The collaboration between CJD Equipment and Volvo CE extends well beyond the initial purchase, encompassing a nationwide aftersales support network that provides access to genuine parts, expert maintenance, and prompt warranty repairs.
Whether you need accessories to customise your equipment or ongoing service and support, CJD Equipment’s efficient distribution system and dedication to customer satisfaction make the business your ideal partner for all Volvo CE needs.
Ongoing partnership
Collaboration between CJD and Volvo CE has helped influence the Australian agricultural and construction equipment industry, setting new standards for quality, innovation, and customer support.
The roots of this partnership trace back to 1992 when the OEM appointed CJD as its Western Australian dealer – marking the beginning of a long and mutually rewarding relationship that has now achieved a remarkable 30 year longevity.
Following the success of the Western Australian Volvo dealership, CJD’s role expanded rapidly.
In 1999, the company was appointed as the Volvo CE dealer for Victoria, Queensland, and Tasmania, with new branches opening in Melbourne, Brisbane, Launceston, Bunbury, and Mackay.
The partnership continued to grow, and by 2000, CJD became the Volvo CE dealer for New South Wales.
A crowning achievement came in 2001 when CJD Equipment was appointed the national distributor for Volvo Construction Equipment in Australia.
Since then, the partnership has continually evolved, demonstrating a shared commitment to excellence and sustainability in the heavy machinery sector.
Shared commitment to quality
CJD and Volvo CE share a vision for a sustainable and economically prosperous agricultural and construction industry.
This commitment extends beyond the sale of machinery, encompassing comprehensive aftersales support to ensure optimal performance and minimal customer downtime.
With CJD providing expert advice and support throughout the life cycle of Volvo machines, the partnership influences the industry standard for customer satisfaction.
Both companies’ approach to environmental, social, and governance factors reflects a commitment to quality.
CJD recognises the importance of these aspects in shaping its long-term success and impact, which aligns perfectly with Volvo CE’s dedication to leading the industry in sustainable practices – as evidenced by its recent introduction of electric machines to the Australian market.
Product portfolio
This partnership enables farmers to access Volvo CE’s extensive range of equipment suited for agricultural work.
The portfolio includes electric machines, excavators, wheel loaders, articulated and rigid haulers, demolition equipment, and used equipment. Each machine is designed and manufactured with the quality, performance, and safety that is expected from the Volvo name.
CJD’s role as Volvo’s sole distributor in Australia means farmers can obtain this wide range of equipment anywhere in the country due to CJD’s extensive branch locations. Whether you’re in the market for a compact electric machine or a heavy-duty excavator, CJD has the expertise to help its customers choose the right Volvo machine.
As the heavy machinery industry moves towards a more sustainable future, CJD and Volvo CE are at the forefront of this transition.
The recent introduction of Volvo’s electric machines to the Australian market marks a significant step forward in sustainable practices.
CJD offers zero-emission machines and charging solutions, including both on board and fast-charge options capable of charging equipment in very short timelines – generally less than one hour.
Aftersales support network
Thanks to a robust aftersales support network, investing in Volvo CE equipment through CJD instils confidence in customers that their machinery operates at peak performance.
This comprehensive support system optimises productivity and minimises downtime, offering customers peace of mind and a reliable partner throughout the equipment’s lifecycle.
CJD has established an extensive network of branches and service centres across Australia, demonstrating its commitment to providing accessible support wherever you operate.
Having this nationwide coverage means customers are always close to expert assistance, whether they need routine maintenance or emergency repairs. The company has invested heavily in expanding its network, ensuring that its customers have access to industry leading service facilities equipped with state-of-the-art equipment and staffed by knowledgeable professionals.
At the heart of CJD’s aftersales excellence are strategically placed field service technicians in regional centres to enhance the business’ reach further.
This approach allows the technicians to offer prompt and efficient service to customers in even the most remote locations, ensuring their Volvo equipment receives the care it needs, regardless of the project’s location.
Technicians undergo continuous training to stay abreast of the latest advancements in Volvo CE technology and service techniques – ensuring customers receive the most up-to-date and reliable product information and service.
Because of this, CJD’s field service mechanics bring a wealth of experience and knowledge to every job, equipped with the expertise to diagnose and resolve issues efficiently.
Their fleet of specialist field service vehicles are equipped with cutting-edge diagnostic tools, maintenance parts, and lubricants, enabling them to perform a wide range of services on-site.
CJD’s technicians are not only skilled in repairs, they’re also adept at preventive maintenance. They understand the importance of maintaining servicing costs while optimising machinery lifespan and performance. By providing customised repair and maintenance solutions, they can help control costs and avoid unforeseen issues that could impact customer operations.
Moreover, CJD’s support extends beyond technical expertise. Its sales division is staffed by knowledgeable professionals who can guide customers through selecting the right piece of Volvo equipment for their needs.
Understanding its customers’ operations often extend beyond regular business hours, CJD also offers round-the-clock support to keep operations running smoothly. A commitment to 24/7 service availability means farmers can count on assistance whenever needed, minimising costly downtime and ensuring projects stay on schedule.
Each branch provides dedicated after-hours service and parts contact numbers, allowing customers to reach out for support anytime. This level of accessibility demonstrates CJD’s dedication to customer satisfaction and its understanding of the critical nature of its customers’ work.
Genuine parts and accessories
Using genuine parts and accessories ensures optimal performance, reliability, and longevity when maintaining equipment. As the Volvo CE national authorised dealer, CJD offers an extensive range of genuine parts and accessories to keep its customers’ machinery running at its best.
Customers will find that genuine Volvo parts are specifically developed, tested, and approved to deliver the best results for Volvo machines. These parts are engineered to maintain the reliability and efficiency expected from a Volvo excavator or wheel loader, for example.
By choosing OEM parts, customers are investing in uninterrupted operations and optimising their return on investment.
Using genuine parts also influences the safety of your operations. Counterfeit parts, which have yet to undergo the same rigorous testing as genuine Volvo components, are more likely to fail unexpectedly.
This puts operators, bystanders, the machine, and the overall job site at risk, so having the peace of mind of knowing genuine Volvo parts are fitted to your machine is invaluable.
While non-genuine parts might seem cheaper initially, they often lead to more frequent replacements and potentially more expensive repairs.
For instance, repairs resulting from counterfeit parts could be exponentially more expensive. Over time, the hidden costs of non-genuine parts can far outweigh any initial savings. Moreover, using genuine parts helps preserve the value of your Volvo machine, which is a significant asset.
CJD carries an extensive range of genuine parts and accessories for various machines and models, including current and past models. Its comprehensive inventory includes everything from everyday oils and filters to major components. This extensive stock ensures customers can find the right part for their specific Volvo machine.
With a robust national supply network and a 24/7 parts and service support system, CJD understands the importance of minimising downtime in your operations.
Customers can access the parts they need anytime, ensuring their Volvo equipment remains operational around the clock.
CJD’s efficient distribution system allows for quick location and dispatch of parts directly to your site.
This rapid response is crucial in today’s competitive market, where every hour of downtime is costly. By providing fast and effective solutions, CJD demonstrates its commitment to optimising uptime for your business.
To learn more about how CJD Equipment can support your Volvo CE needs, contact your local CJD branch or
head to www.cjd.com.au
